Storytelling in UX: Micro-interactions that support the hero’s journey

Designing experiences that are human- and hero-centered

Jon Robinson
Muzli - Design Inspiration
6 min readApr 9, 2020

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When mapping out user interactions it’s equally important to focus on what people don’t like—and the things they’re not going to do—as it is to design with intention around features that drive positive interactions.

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Head of Design and Research at Pager. Author of You Are Not an Artist: A Candid Guide to the Business of Being a Designer.